Channel Islands Update

Friday, 9th April 2021

Dear Customers,


In January 2021, when we advised that services to the Channel Islands were being reviewed following the Brexit announcements and HMRC additional requirements, we can confirm that APC have implemented changes to the New Horizon booking platform.


Please ensure that you an are familiar with the additional information requirements for delivery exports to The Channel Islands: -

·         Value of goods – must be provided.

·         Description of goods – must be provided.

·         Commodity Codes – must be provided.

·         EORI Number – must be provided.

·         Country of Origin - if not UK must be provided.

·         The Senders information – the actual Senders information must be provided.

·         Invoices should be affixed to all consignments in case of customs checks and to avoid delays.

·         If a consignment contains 100% documents, then “Documents” must be entered for both the “Description of goods” requirement and the Commodity Code requirement.

·         The additional information above must be provided for each item within a multi-part consignment.


Please ensure that the correct information is supplied to avoid unnecessary work and delays   Full information must be completed on New Horizon as we are sharing a consolidated record of every consignment each evening which is then passed to the delivery depot / agent.  


Failure to provide ALL of the required information will result in consignments being returned by the APC and a £5 discrepancy charge applied.


We are continuing to review the service to The Channel Islands and will update again in due course.


Kind Regards,

Your Local DEXL team